Exchange and Return Policy
At Vibey, we are committed to providing you with a seamless shopping experience from checkout to delivery.
Please review our shipping and delivery policy for more information:
Please review the following policy guidelines:
Eligibility for Returns and Exchanges:
We accept returns and exchanges within 7 days of the purchase date.
The item(s) must be unworn, unwashed, and in the original condition with all tags attached.
Items marked as final sale are not eligible for return or exchange.
How to Initiate a Return or Exchange:
To start the return or exchange process, please contact our customer service team at info@vibeyindia.com
Clearly indicate whether you are requesting a return or exchange and specify the reason for the return.
Return Shipping:
Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect due to an error on our part.
We recommend using a trackable shipping method and retaining proof of postage until your return is processed.
Processing Time:
Once we receive your return, please allow 10 business days for your return to be processed.
Refunds will be issued to the original payment method, excluding any shipping charges.
Exchange Process:
If you are exchanging an item for a different size, colour, or style, please include this information in your return request.
Exchanges are subject to availability. If the requested item is out of stock, a refund will be issued instead.
Damaged, Defective, or Incorrect Items:
If you receive a damaged, defective, or incorrect item, please contact us immediately to arrange for a replacement or refund.
We may request photo evidence of the issue to expedite the resolution process.
Gift Returns:
If you received an item as a gift and would like to return or exchange it, please contact our customer service team for assistance.
Gift returns will be issued in the form of store credit to the original purchaser.
International Returns:
International returns may be subject to additional shipping fees and customs duties.
Please contact our customer service team for guidance on international returns.
Contact Information:
If you have any questions or concerns regarding our exchange and return policy, please don’t hesitate to contact us at info@vibeyindia.com
Vibey India reserves the right to refuse returns or exchanges that do not meet the above criteria. We appreciate your understanding and cooperation in adhering to our policy.
Thank you for choosing Vibey for your clothing needs!